Our Vision

TO BUILD A VALUE BASED "CULTURE OF SUCCESS" THAT ACHIEVES BEST-IN-CLASS PERFORMANCE FOR OUR CLIENTS

OUR MISSION

To provide best-in-class customer contact support for our clients by focusing on:

  • PEOPLE
  • PARTNERSHIP
  • PERFORMANCE
  • PROFITABILITY
WE BELIEVE...

That trust and integrity are the foundations to guide our actions while striving for distinction in the business community

In respect for others through open communication to build healthy lasting relationships with associates and client partners

In a culture that supports growth by taking risks and accepting the challenge to separate ourselves from our competitors

That accountability throughout all levels of our organization will ensure client satisfaction and profit

That quality is achieved through the pursuit of standards of excellence which promote best-in-class results

Apelles Leadership

Meet the team...

Apelles is able to leverage its leadership team with over 90 years of experience in customer contact centers.

Mike Fitzmartin
President & CEO

Patrick Bennett
Chief Financial Officer

John Sacco
Vice President of Systems

John Ciardelli
Vice President of Sales

Anita Skinner
Director of Compliance

Certifications and Associations

Apelles is licensed and able to provide collection services all 50 states and is proud to have achieved the following certifications:

APELLES HAS ACHIEVED THE FOLLOWING CERTIFICATIONS:

PCI Compliant

AICPA Service Organization Control

Apelles, LLC BBB Business Review

Apelles is also a member of the following organizations:

Common Questions

If you can't find an answer here, we're always eager to speak to you personally.

Q Why should I consider partnering with Apelles for my contact center needs?
A

Apelles has the experience, leadership and leading edge technology to provide exceptional results and unmatched service impacting your bottom line!

Q What type of technology capabilities do you have?
A

Apelles utilizes the Ontario Systems FACS platform with integrated predictive dialing and recording capabilities as well as many other leading edge tools on the market.

Q Do you collect accounts on a flat fee or contingency basis?
A

Apelles is able to collect accounts on either a contingency or a flat fee basis. In addition, customized fee structures can be developed based on the nature of the project.

Q What type of training do you provide associates?
A

Apelles offers a training environment that incorporates adult learning principals into an objective-based modular training curriculum. Additional ongoing advanced learning and career development programs are also available.

Q What do you bring to the table that differentiates you from your competition?
A

The unique culture and highly talented team of associates at Apelles allows us to differentiate ourselves from our competition. The goal is to be an "employer of choice", allowing us to attract and retain the best talent available. This not only benefits us but our client-partners as well.

Q What are your reporting capabilities?

A

Apelles utilizes Seagate Crystal Reporting software and Microsoft database and spreadsheet tools, as well as, many other methods to deliver customized reporting in the format that best suits our clients.

About Us

Apelles, LLC is a nationwide provider of debt collection services and specialized customer lifecycle management programs. We are a values based organization that focuses on process based strategies to drive top tier results for our clients.

Contact Info