Solutions

Apelles understands that customer satisfaction, high performance and profitability are keys to your success

Designing Apelles to support our customers with a focus on these key success factors creates synergy towards a common goal - we are all working to achieve the same end result internally and externally.

Debt Recovery Services

Integrated recovery strategies designed around your unique customer portfolio enables Apelles to deliver top tier compliance-focused recovery performance across a national footprint.

Accounts Receivable Outsourcing

Apelles delivers multi-faceted strategies targeting your delinquent customers to provide them with a variety of account resolution options and a positive customer experience in support of your brand.

Customer Lifecycle / Retention Programs

Customer Lifecycle Management initiatives supported by Apelles help validate and mine customer data, enhance customer loyalty and identify upsell opportunities for your business.

Fraud Management Services

Apelles’ Fraud Solutions assist in reducing your customer acquisition costs while enhancing customer perceptions of your brand.

Risk Management & Compliance

As a values-based organization, Apelles makes it a priority to keep your data safe and secure...

We have a comprehensive Risk Management Program that includes a strong focus on data security as well as regulatory and service level compliance.

Apelles participates in multi-level audits of our Risk Management Program internally and externally through government entities, our clients and third parties. Apelles is pleased to be certified with the following:

  • SSAE 16 SOC2 Certification
  • PCI DSS Service Provider Certification
  • Better Business Bureau Accreditation with an A+ rating

Tools

At Apelles, we have gone to great lengths to equip our associates with leading edge tools to assist us with serving your customers.

Apelles has deployed multiple tools within its systems to support customer confidentiality, data security and top tier performance for our clients. Our associates are supported by:

  • Ontario Systems FACS customer database
  • Redundant customer contact platforms
  • Embedded call recording technology
  • Virtual networks leveraging Dell, Cisco and Microsoft technology
  • Routine file level and image back-ups to support seamless business continuity
About Us

Apelles, LLC is a nationwide provider of debt collection services and specialized customer lifecycle management programs. We are a values based organization that focuses on process based strategies to drive top tier results for our clients.

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